Johnny was a rebel. A real maverick of a man. Show him a system, and he’d find a way round it. All the little get-outs, he got out through. He opted out of all opt-in mailings, he had his number put on the list to avoid junk calls, he made sure as hell he wasn’t on that electoral roll that’s for sale. His email address was a miracle of concealment to fool the bots, and you’d be bloody lucky to get it. And almost nobody got anywhere near his ‘real’ online identity.
If he was a bit naughty in his car, he’d make a real song and dance about ’fessing up to who was actually driving. There had to be pictures. Of his face. If not, he’d write long letters inevitably quoting the Human Rights Act. Stopped by the coppers in Waterloo? Same thing, knowing all the right responses to give to stay just the right side of the law, and exactly what would press the frustration button of the guy in the yellow jacket.
Junk calls? He loved those – playing right into the hands of his call centre victim – baiting them further and further into revealing who they worked for, and where, while tapping away merrily on his 192.com account and his Google Maps (and other, darker sources). Until he could surprise them by telling them the name of their wife. And if really pissed off, that he was watching their house from across-Church-Street-right-at-this-minute-pal.
Always pushing things to the very edge to protect his data, and his rights. Because information was Johnny’s lifeblood. His belonged securely locked away. But others’? Especially ‘public’ information? Ah, that was a bit different. Everything had to be open. Without compromise. If the government had it (or he thought they had it) he wanted at it. If there was something out there about a corporation, he wanted it mashed-up, unpacked, aggregated, chopped every which way.
Consumer rights were a passion. He joined every pressure group he could. It was his duty to share with others, not about himself of course, but about his purchases, how he claimed his benefits, what he did to swing the right school place for his kids, and so on…
He delighted in sharing the things The Man didn’t really want you to find out. The uglier stories of corporate hell. The product reviews that told tales from inside the factory. The quicker routes to claiming from the state. Where the councillor lived, and what they got up to on the internet that they thought nobody could find out about…
He bloody loved saynoto0870.com.
He whiled away boring afternoons phoning companies to pester them into giving up geographical alternatives to those noxious money-making numbers. They hated it, he really knew they did, but he knew how to beat the scripts – where to find the weak spots. And when he struck gold, up on the site it went.
Johnny was liberating the system for the downtrodden: the people who actually lived in the same town as their bank and shouldn’t be paying national rate numbers. The bundled-mobile-minutes crowd, who were buggered if they were going to pay twice for the same call.
And so it went. Until the day the crushing pain gripped his chest. Late nights, junk food, way too much coffee – his heart was giving out. He reached for the phone. The local health practice’s 0870 number… nah, he had the ‘real’ one. – Sure, get here asap, they said. The ambulance came. On the trolley now, doctors coming and going. A bit blurry. Fading, fading. A machine – wires… something, something wrong. Shaking heads. Dark, dark, dark.
The back-up defibrillator had failed. Wouldn’t normally have been used, but the real one had gone away for repair. In the old days, when the budget allowed, they’d have got the engineer on site. But things were pared to the bone now, and there was a 24-hour turnaround contract.
Of course, the budget shortfall hadn’t been helped by the drop in all the little sources of income for the health centre. Those guys who’d found an inconsistency in the boundary records for the car park, and had clawed back all those parking charges. Oh, and the strange drop in the margin on the 08— numbers. Some clever arses had found out the local numbers and put them on the internet.
At the edge of every system, it’s the tiniest differences that swing things. Johnny had just slipped, irretrievably, over the edge.
Filed under: Uncategorized, citizen rights, consumer rights, empowerment, freakonomics, game theory, saynoto0870, systems
Honestlyreal 