Honestlyreal

really? honestly?

Dead as #Adodo

This is the full, unedited, untweaked, unadjusted email I just received from Dell in what seems like the last act of the #Adamo saga. It’s so good I thought you’d enjoy it too. This is a blog, not a whinge site, but I’ve always featured customer service issues that strike me as noteworthy. I just happen to have had a couple of my own in recent days.

For a short time at least I was getting personalised, helpful, and well-crafted communications from Dell. Then, four days after the (unmarked) expiry of the expected date of delivery I’d been given, came this:

————————-

Dear Customer,

Your Dell order [24443227] has been cancelled

Because of a problem with the combination of components we cannot complete the order.

Please contact your sales person to place a new order or to arrange a refund.

Thanks,

Dell

————————-

Short and sweet. Awesome, no? “The combination of components” – an interesting translation of “a completely standard laptop”.

Filed under: Uncategorized, , ,

2 Responses

  1. AspiringArtists says:

    Haha, does Robert need anymore friends?
    Right on my friend, right on.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: