This is the full, unedited, untweaked, unadjusted email I just received from Dell in what seems like the last act of the #Adamo saga. It’s so good I thought you’d enjoy it too. This is a blog, not a whinge site, but I’ve always featured customer service issues that strike me as noteworthy. I just happen to have had a couple of my own in recent days.
For a short time at least I was getting personalised, helpful, and well-crafted communications from Dell. Then, four days after the (unmarked) expiry of the expected date of delivery I’d been given, came this:
Your Dell order  has been cancelled
Because of a problem with the combination of components we cannot complete the order.
Please contact your sales person to place a new order or to arrange a refund.
Short and sweet. Awesome, no? “The combination of components” – an interesting translation of “a completely standard laptop”.